Customer Service & Shipping

Payment

We accept Visa, MasterCard, American Express, Discover, or regular bank account payments through PayPal.

Shipping

We aim to dispatch the stocked items in 1-3 days after the confirmation of your purchase.

We ship our product through “Australia Post” standard mail.

If you live in Australia please allow 1 week for shipping.

If you live outside of Australia please allow 2 – 3 weeks for shipping.

If you would like to be able to track your goods please email us to place a custom order and an additional postage charge will be added to your order for the traceable or expedited shipping. Standard air mail is untraceable and we do not accept responsibility for any potential problems caused by that service.

Important information for customers from outside Australia: If your order is to be delivered outside of Australia, it may attract import duty and local sales taxes which customers will need to pay on receipt of the shipment. Any additional charges for customs clearance must be borne by you. These rules vary by country and your local government determines duty and customs charges, so you should contact your local customs office for further information.

Returns & exchanges

All sales are final. No refunds or exchanges for change of mind.

We cannot refund or exchange used or customer damaged items.

Having problems ordering? Or not sure where you order is?

If the above does not answer your questions, please send an email to Deadbeat Magazine
Please do not send model or other submissions to the above address, it is for customer service only and the editor will not see your submission.

Model Submissions

Please see submission information listed in the front of the magazine. We are unable to accept any submissions that we receive outside of the protocol listed in the front of the magazine. The information listed there contains the correct information for having your submission reviewed.

Band + Product Reviews

In a band? Released a cd or dvd or other product you think we should see? Please send to:

DEADBEAT magazine
PO Box 1313
Potts Point NSW 1335
Australia

Submissions will not be returned and there is no guarantee that your submission will be included in the magazine, however we will make every attempt to include it.

Privacy

We will not divulge your email, postal address or telephone number to any third parties.
We may contact you either by post, email or telephone, primarily as customer service following up on any issues with an order or to answer any questions you may have or add you to our e-newsletter.

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